Kaizen Wealth Life Transformation

  • Increase font size
  • Default font size
  • Decrease font size
Home Personal Development Three Conflict Resolution Strategies You Need To Know

Three Conflict Resolution Strategies You Need To Know

Conflict happens when two opposing parties have different views, interests, or goals, which seem incompatible with one another. Conflict usually occurs at the height of a stressful situation when everything seems to bubble over.

Typically, it's not just related to the one event that triggered the outward showing of the conflict in the first place. For many of us, we bottle our emotions and keep them inside until we fill up with the little bits and pieces that really cause the quarrel.
 
Resolution can only occur when we're able to work together to figure out what triggered the conflict in the first place. In order for the problem to be solved, we must agree on the root of the problem.
 
There are dozens of conflict resolution strategies, but unfortunately, no one strategy will work for every situation. The best thing to do is to pick a few and try them out to see how it works in your particular situation.
 
Some of these strategies may seem silly at first, but that's okay. The funny feelings will pass and you'll be impressed at how effective they are in resolving conflicts.
 
To realize the best effect from conflict resolution strategies, everyone should first agree to observe a few ground rules:
  • Avoid Universal Statements. Every, all, never and always are big no-no's in conflict resolution. Can you honestly say something always happens? No! So don't say it.

  • No Personal Attacks. Try using "I" statements instead of "you" statements. Make sure you let the person know you feel. For instance, "When you throw your clothes on the floor, it makes me feel like I'm the maid cleaning up after you."

  • Listen. When one person speaks, the other person should listen with an open heart. Rather than plan your rebuttal while the other person is talking, be sure to actually listen to what they're saying and understand their feelings.

  • Get a Moderator if Needed. If you're still having issues, ask a friend or someone close to both of you to come over and moderate so they can keep you on track. Nothing hinders conflict resolution more than repeatedly getting sidetracked with petty details.
With the ground rules in place, let's consider conflict resolution strategies:
 
1.    Role-playing. Create a mock setting, such as a flower shop or a restaurant. The first person is the one taking the order and listening while the customer explains the situation. The person taking the order must listen and then repeat back the order to make sure they understand.
  • After the two parties have gone through the entire exercise, the roles are reversed. There are no comebacks to the previous arguments stated; only another order is placed and taken.
2.    Knee to knee. I wouldn't recommend this with a coworker in an office setting since it's a bit of a personal space issue, but sitting knee to knee is a great strategy for conflict resolution.
  • Scoot two chairs close together, have a seat and start talking about the issue. Knee to knee forces you to pay attention to each other, which is one of the biggest rules in resolution.
     
  • Remember, the most recent events may or may not be the actual issue, so dig a little deeper.
3.    Cool down. Sometimes just stepping out of the situation allows both people to cool down. One of the biggest problems with conflicts is many times, the person feels like they are being attacked, instead of focusing on the problem or situation.
  • By taking time to cool down, both parties can come back together and attack the situation instead of each other.

  • Designate an appropriate length of time to cool down. Don't just walk away for an undetermined amount of time. Set a timer for 20 minutes, go do something else, then come back and start resolving the issue at hand. Remember to listen and get a moderator if needed.
These three techniques are great strategies for conflict resolution. If one technique doesn't work, simply try something else. Once you've worked through a few issues, you'll begin to develop your likes and dislikes for certain strategies and find out which ones suit your style.
 
Please share your wealth insights with us on the article by adding your comment at the bottom.


If you like this article, please click on the `Digg` image below. I'd appreciate it!

Comments

B
i
u
Quote
Code
List
List item
URL
Name *
Email (For verification & Replies)
Code   
Submit Comment
 

Follow Me

 FB twitter


Personal Development Articles


Testimonial

JW Kuhn
I experienced these 49 days that we really need to check the qualifications of those that sends us their messages. We are bombed by 90% opinion and 10% fact, if fact is that much. I've never heard anyone asking, “How can I make money...” they usually ask you to give Read more...
Charl Taljaard
Ek is nou net oor die vyftig en was totdusver min of meer tevrede met my lewe. Ek het 'n wonderlike vrou en drie pragtige dogters. Verder het ek 'n goeie werk wat my darem so nou en dan stimuleer en die pot aan die kook hou. Daar kom egter ook dae wat ek teen Read more...
Has all the easy money been made in property?
 Has all the easy money been made in property? Log in to the new, relaunched Property School website and view the 6 part video series “Property Investment in Uncertain Times” at no cost.   It seems like by the time something hits the news, the good times are over. By the time everyone gets into it, the easy money’s been made, the big boys are entrenched, all that’s left are the crumbs.   Is this true of property too? Was all the easy money made a few... Read more...
Daniel Matsapola
Thank you for a brilliant course in the Kaizen Challenge.  For me it went over the 49 days allocated and took the entire July, August, September and only ended on October 13...coincidentally on the same day as the 30th Voet van Africa Marathon. I ran 10 km in 59 minutes and Read more...
2009-06-19
Wealth Insight 2009-06-19 A tale of two students Recently I received two letters written by two completely different people. This is from the first one ...  “I would like to urge anybody who is interested in Internet marketing and Internet businesses not to waste their time and money in ventures like these, since I am living proof due to about 30 trials within 3 years and with nothing new, that I am aware of, on the Internet that can be tried! I think that I tried it all! If you... Read more...